Return and Warranty Policy

Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

 

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +880255161638

 

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact dnstore’s Customer Service to submit a complaint / request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

 

NOTE:

★  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

 

dnstore.com.bd has the easiest 3 Days Easy Return Policy.

 

How much time do you have to return a product?

Items sold on dnstore.com.bd can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact dnstore’s Customer Service center. Customer Service agents are available from 9:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).

NOTE:

★  You have 3 calendar days from the day you receive your purchased product, to call dnstore.com.bd to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

 

How do I request for a return ?

  • Option 1: Communicating with us by Facebook page or dnstore website.
  • Option 2: By calling dnstore’s Customer Service on +880255161638
  • Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.
  • Option 4: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.

 

What are the conditions for returning a product?

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product or a fashion & lifestyle item.

 

Conditions for Return or Replacement for Electronics: