Return & Warranty Policy | DN STORE

At DN Store, we value customer satisfaction. Please read our return and warranty policies carefully before making a purchase.

📌 Return Policy

Eligibility for Returns

You can return a product within 7 days of delivery if it meets the following conditions:
✅ The product is unused and in its original packaging.
✅ All tags, manuals, and accessories are included.
✅ The product is not damaged or altered in any way.

Non-Returnable Items

❌ Products that have been used or damaged after delivery.
❌ Items that fall under personal care, health, hygiene, or software licenses.
❌ Customized or special order items.

How to Request a Return

1. Contact our Support Team via phone, email, or live chat within 7 days.
2. Provide your order number and a reason for return.
3. Our team will review your request and arrange for pickup (if applicable).
4. Once received and inspected, we will process your exchange or refund.

Refund Processing Time

• Refunds take 5-7 business days after approval.
• Payment will be refunded via bank transfer, mobile banking, or store credit.

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📌 Warranty Policy

Warranty Coverage

We provide manufacturer warranties for applicable products, covering:
✅ Manufacturing defects and hardware malfunctions.
✅ Repair or replacement as per the brand’s warranty terms.

Warranty Exclusions

❌ Physical damage caused by misuse, drops, or accidents.
❌ Damage due to unauthorized repairs or modifications.
❌ Normal wear and tear, software issues, or water damage (unless stated otherwise).

How to Claim Warranty

1. Contact DN Store Customer Support with your invoice and product details.
2. Our team will verify your claim and guide you through the process.
3. If approved, we will facilitate repair or replacement as per the warranty terms.

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📞 Need Assistance?

📍 Visit Us: New Market City Complex, Shop No: 1-2 & 21-22-23 (Ground Floor), Dhaka – 1205
📞 Call Us: (+88) 01681440688 | Hotline: 0255161638
📧 Email Us: support@dnstore.com.bd
💬 Live Chat: Available 24/7 on our website

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